Privacy Policy
Welcome to Coachtique. We value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information across our website and services. It aligns with the Australian Privacy Act 1988 (Cth), the EU/UK GDPR, and other relevant global privacy laws.
1. who We Are
We are a boutique coaching and consulting firm headquartered in Australia, working with clients across Asia-Pacific and internationally. This policy applies to all personal data collected via our website, www.coachtique.com or through our services.
2. What We Collect
We may collect the following types of personal information:
• Contact details: Name, email, phone, business name, job title
• Booking or service information: Session notes, event participation
• Payment details: Invoice information, transaction history
• Website data: IP address, device info, interaction logs
• Voluntarily shared content: Forms, surveys, assessments
We only collect what is relevant and necessary.
3. How We Collect Information
Information is collected when you:
• Contact us via forms or email
• Book services or download content
• Interact on social media
• Visit our website (see Cookies below)
4. Why We Collect It
We collect personal information to:
• Provide services and respond to your enquiries
• Manage bookings and payments
• Share updates and content (with your consent)
• Improve site experience and security
• Meet legal obligations
We do not sell your personal data.
5. Legal Basis
( For EU/UK Visitors
We collect and process your personal data based on:
•Consent (e.g. opt-in forms)
•Contractual necessity (e.g. coaching agreements)
•Legal obligations
•Legitimate interests (e.g. business improvement)
6. When We Share Data
We may disclose your information to trusted third parties:
• Booking or email platforms (e.g., Calendly, Systeme.io)
• Payment processors (e.g., Stripe, PayPal)
• IT and analytics tools (e.g., Google Analytics)
• Professional advisors or service contractors under confidentiality
We ensure all third parties handle your data lawfully.
We may transfer data across borders (e.g., to the US or Singapore). Where we do, we take steps to ensure it is protected under international standards.
7.International Data
Transfers
Your data is retained only as long as necessary to:
• Deliver our services
• Comply with legal and tax obligations
• Maintain relevant business records
We securely dispose of or anonymise data when no longer needed.
8. Data Retention
Depending on your jurisdiction, you may:
• Request access to your data
• Ask for corrections or deletion
• Withdraw consent (e.g., unsubscribe)
• Object to certain types of processing
• Lodge a complaint with a privacy authority
Australia:
Office of the Australian Information Commissioner (OAIC)
EU/UK:
Your local data protection authority.
9. Your Rights
Our website is hosted on the Wix platform, which uses cookies and similar tracking technologies to ensure the site functions correctly and delivers a smooth user experience.
What Are Cookies?
Cookies are small data files stored on your browser or device. They help websites remember information about your visit — such as session settings, language preferences, or browsing behavior.
Cookies We Use
Through Wix, our website may use the following types of cookies:
• Essential Cookies – Necessary for core website functionality (e.g., security, session tracking).
• Functional Cookies – Enhance user experience by remembering preferences.
• Analytics Cookies – Collect anonymous usage data to help us understand site traffic and performance (e.g., via Wix Analytics or third-party integrations).
• Marketing Cookies – Only used if you interact with features like social media tracking pixels or advertising tools.
You can view a detailed list of cookies used by Wix here.
Managing Cookie Preferences
When visiting our site, you may be shown a cookie consent banner. You can manage your cookie preferences using this banner, or by adjusting your browser settings to refuse some or all cookies. However, blocking essential cookies may affect how the website functions.
We do not use cookies to collect sensitive personal information or sell user data.
10. Cookies
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Our services are not intended for individuals under 18. We do not knowingly collect data from minors.
11. Children's Privacy
We take reasonable steps to protect your data from unauthorised access, misuse, or loss. In the event of a data breach likely to cause serious harm, we will notify you and relevant authorities as required by law.
12. Data Security
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
13. External Links
We may revise this Privacy Policy periodically. The most recent version will always appear on this page.
If changes are material, we’ll notify you via the site or email.
14. Policy Updates
For privacy questions, data access requests, or complaints, please contact us at:
Email: Kay@coachtique.com
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15. Contact Us